ONCALL LONDON — Shipping Policy

Last updated: [12-02-2026]

Processing Times

• Orders are usually processed within 2-5 working days.
• Processing may take longer during busy periods or promotional events.

Delivery Options & Estimated Times

Delivery charges will be calculated at checkout based on your chosen method.

Typical delivery estimates:

• UK Standard Delivery: 2–5 working days
• International Delivery: 5–15 working days (varies by country)

Delivery times are estimates and may be affected by courier delays or customs processing.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Delivery Address

Please ensure that your delivery address is correct at checkout. We cannot be held responsible for delays or losses due to an incorrect address being provided.

Customs & Import Duties (International Orders)

International customers are responsible for any customs duties, taxes, or import fees required by their country. If custom duties are refused and the parcel is returned, shipping costs will not be refunded.

Lost or Stolen Parcels

ONCALL LONDON is not responsible for parcels that are lost, stolen, or marked as delivered by the courier. Please contact the courier directly for further assistance.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery at support@oncall-london.com.